Privacy Policy
This Privacy Policy explains how Yuma HVAC Repair ("we," "us," or "our") collects, uses, and protects information when you visit yumahvacrepair.com (the "Site") or submit a request through it. Yuma HVAC Repair is an independent local guide, not an HVAC contractor. We connect you with independent, third-party HVAC providers serving the Yuma area — we don't perform repairs or installations ourselves, and we may be paid a referral fee by providers who receive inquiries through this site.
1. Information we collect
When you use the Site, we may collect:
- Information you provide directly — name, phone number, ZIP code or address, email (if provided), and any details you enter about your AC/HVAC issue when you submit our contact form or call our tracked number.
- SMS opt-in information — if you check the SMS consent box on our contact form, we record your phone number, the consent text you agreed to, and the timestamp of your consent.
- Call data — if you call our tracked phone number, we may record the call for quality and dispute-resolution purposes; recording practice is disclosed at the start of the call, and Arizona is a one-party-consent state for call recording (see the "Call recording" section below).
- Usage and cookie data — standard analytics information such as pages visited, referring source, device/browser type, and approximate location, collected via Google Analytics (see "Cookies & tracking" below).
2. How we use your information
- To match you with an independent, third-party HVAC provider serving your area and to pass along your request details so they can contact you.
- To contact you by phone, text, or email about your specific request, including SMS opt-in messages if you've consented (see "SMS communications" below).
- To operate, maintain, and improve the Site, including understanding which pages and guides are useful to visitors.
- To detect and prevent fraud, spam, and misuse of our contact form.
3. SMS communications
If you opt in via the checkbox on our contact form, Yuma HVAC Repair and/or the specific independent provider(s) matched to your request may send you text messages about your inquiry. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of text messages at any time, or reply HELP for help. Consent to receive SMS messages is never required to submit our form or to purchase services from any provider. Carriers are not liable for delayed or undelivered messages.
4. How we share information — and what we never do
Yuma HVAC Repair is a referral service: to connect you with help, we share your request details — including your name, phone number, and the information you provided about your AC/HVAC issue — with the specific independent provider(s) matched to your request, so they can fulfill it. This is the core function of the Site and the reason submitting a request results in a call from a local provider.
Your phone number and SMS opt-in data are shared only with the specific independent provider(s) needed to fulfill your request. We never sell your information, and we never share your phone number or SMS opt-in data with anyone for marketing purposes beyond that fulfillment. We may also share limited, aggregated, non-identifying usage data with analytics providers (see below), and we may disclose information if required by law or to protect the rights, property, or safety of Yuma HVAC Repair, our users, or the public.
5. Cookies & tracking
We use Google Analytics (GA4) to understand Site usage, which sets cookies and collects standard analytics data (pages viewed, approximate location, device type, referring source). You can opt out of Google Analytics tracking using browser extensions like Google's Analytics Opt-out Add-on, or by adjusting your browser's cookie settings. We do not use tracking for targeted third-party advertising.
6. Call recording
Arizona is a one-party-consent state for call recording (A.R.S. § 13-3005, § 13-3012(9)) — our own consent as a party to the call is sufficient under Arizona law. As a courtesy and because some callers may be located in states with different rules, calls to our tracked number may be recorded for quality and training purposes, and recording is disclosed at the start of the call where enabled.
7. Data security
We use commercially reasonable administrative and technical safeguards to protect the information you provide, including working with reputable third-party platforms (our form/CRM provider and analytics provider) that maintain their own security practices. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your rights & choices
- You may opt out of SMS messages at any time by replying STOP, or ask us directly.
- You may request that we delete the personal information you've submitted to us by contacting us at the page linked below — we'll honor reasonable requests, subject to information already shared with a matched provider for a completed request.
- You may ask what information we hold about you and request a correction.
- Depending on your state of residence, you may have additional rights under state privacy law; contact us and we'll do our best to accommodate your request.
9. Children's privacy
This Site is not directed at, and we do not knowingly collect information from, anyone under 18 years of age.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.
11. Contact us
Questions about this policy or your information? Contact us.